FAQs

Absolutely! Our click + collect service is available from our Geelong store 7 days a week.

You will receive an email when your order is ready to collect - please wait to collect your order until you have received this email from us.

Order by 1pm for same day pick up. Orders after 1pm, will be ready to collect the next day.

There is no minimum order for a click + collect.

We delivery to over 50+ suburbs around Geelong every Monday-Friday. Have a look at when we head to your suburb here.

Please note, we do not deliver on weekends.

Cut off is 1pm the day before your delivery day. For example, order by 1pm on Monday for delivery to Barwon Heads on Tuesday.

For orders over $30, delivery is free. Orders under $30 will have a $5 delivery fee.

No problem! We will leave your order in a safe location, and the box it's packed in is closed. If you are receiving cold items (ie, glass milk), we recommend you leave out an esky or a cooler bag for us to leave these items in.

Yes! You can place an order to be shipped to your doorstep!
At the checkout, if your postcode is outside of Geelong, your cart will automatically be selected for shipping. We will post your order within 1-2 business days via Australia Post. 

We have a flat rate of $15 for any shipping order (outside of Geelong). And $17.50 for Express Shipping.

We strive to reduce our waste at Valerie's Pantry, so all orders are packed in reused boxes from our store and our suppliers. All orders that are shipped are packed with additional reused/repurposed packing puffs and cardboard to ensure the goods are protected.

All bulk dry goods are packaged in paper bags sealed with compostable stickers, and we use paper tape to seal our boxes.

Yes, once your order has been shipped you will receive a tracking number via email.

Unfortunately we cannot post our refrigerated items, and fresh goods.
If you have items in your cart that can't be posted (ie, fresh sourdough or bacon), you will be notified at checkout and these items will automatically be deleted from your cart before you pay.

No, we are unable to deliver to PO boxes.

If you received the wrong item, please let us know within 48 hours of receiving your order.
We will then work with you to discuss the best way to correct this. Whether it's sending you the correct item, or offering you a refund.

If you received a damaged item, please let us know within 48 hours of receiving your order, as well as photo for proof of this. We will then be able to offer you a replacement, or offer you a refund for this damaged product. 

We cannot issue refunds or replacements for items missing or damaged if more than 48 hours has lapsed after your order was delivered.

We are located at 138 High Street, Belmont. We are on the corner opposite Aldi - you can't miss us!

We are open 7 days a week!

Monday - Friday 8-5.30
Saturday 9-3
Sunday 10-2

We typically open most public holidays apart from Easter + Christmas. Always check our google hours or social media for updates.

Absolutely! You can bring any containers you like to refill with our food + liquids.
Most people like to reuse what they already have - for example glass jars, tuppaware containers, icecream tubs, cotton bags, plastic zip lock bags. We always recommend using what's already in your pantry!

We will simply weigh your containers first and write the tare, which we then deduct off at the end so you're only ever paying for what you have filled.

Absolutely!
You can drop off your containers either labelled or with an accompanying list, and we can fill them for you! We will simply let you know what it's all packed + ready to collect.

Alternatively, we can also deliver them back to you!

We definitely strive to source organic where we can, however that's not always possible. A large majority of our goods are organic, but we also sell conventional and local goods too.

We also strive to make shopping at Valerie's Pantry as accessible as possible, and there are organic products that are simply too expensive, which is where we choose conventional instead.

Any products labelled 'organic' means they are certified by ACO (Australian Organic Certifier).